GERMANY and AUSTRIA

We deliver GERMANY and AUSTRIA far free shipping.Payment options: Payment in advance, PayPal, cash on pickup.Delivery times and dates:Delivery times and dates can not be agreed. As a rule, the delivery takes place in the morning. Please provide a delivery address + reachable phone number where delivery is secured.Delivery time: 3 - 4 working days for stock items. If an ordered item is not in stock, we will inform you immediately.

,Payment and shipping:

The order value up to EURO 50,00 will be charged with a shipping charge of EURO 15,00.The order value from EURO 50,00 to EURO 150,00 will be charged with a shipping fee of EURO 25,00.The order value from EURO 150,00 will be charged with a shipping surcharge of 20%.Requiring a phytosanitary certificate is charged separately with a supplement of EURO 30,00. This is not necessary for EU countries.We ship your order with DHL, provided that the package does not exceed the weight of 31.5 kg and also the size: Length 60.0cm Width 60.0cm Height 120cm, or the girth does not exceed 360cm with bulky goods.Minimum: Length 15 cm Width 11 cm Height 1cmMaximum dimension: longest side 200cm strap measure 360 ​​cmStrap measure: Longest side of the package + 2 x width + 2 x height, max. 360 cmMaximum weight: 31.5 kgWe ship all orders that can not be shipped with DHL, with our forwarder Kuehne & Nagel in Straubing.Of course, after placing an order, you will receive an invoice that you can request as a non-binding PDF file in the e-mail attachment.The plants come for shipping year round.From November to March we ship with a special winter packaging and at your own risk of ordering. Delivery dates are considered as far as possible.Since we do not use all the plants ourselves, and buy in, it is possible for particularly popular varieties that it can lead to longer waiting times. But where we will notify you then and notify you of a shipping date.We ask for your understanding.Guarantee for the growth of the plants is not accepted.When ordering, you will receive an instant order confirmation from my shop.The dispatch takes place immediately after receipt of the payment by cash in advance or PayPal and on danger of the orderer.We attach great importance to careful packaging. We do not charge the packaging.If damage has occurred during transport, please contact the feeder DHL, post office, or forwarder Kuehne & Nagel and me.You are welcome to pick up the plants from us by appointment and get 10% discount of the plant value.There were difficulties in delivery.I hope that the plants have arrived in good and optimal condition and that they agree with the quality. If this is not the case, proceed as follows.1. Please contact me immediately after receiving the shipment E-Mail: palmen-bolschetz@t-online.de or call me, so that we can clarify the cause.2. Please do not return the plants on your own authority and unfree. Because I then immediately submit a return request to the transport company and the package will be picked up at an agreed date at your place.3. Until the return I would like to ask you to place the plants in a frost-free and bright place and to water regularly.4. In the case of a return, please use the original box and the packing aids as you got the plants.5. As soon as I get back the plants and the damage is assessed, I will immediately send you a replacement or your invoice amount.Hope this will not be the case and you are satisfied.