Cancellation policy for the consumer
If the customer is a consumer, he may revoke his contract within one month without giving any reason in writing (for example letter, fax, e-mail) or by returning the goods, whereby the despatch of a return request is sufficient for non-parcels.
The period begins one day after the consumer has received a written notice of withdrawal (eg letter, fax, e-mail). However, this also requires the receipt of the purchased goods from the recipient.
To meet the deadline, the timely dispatch of the revocation or the goods is sufficient. Cancellation or return of goods must be sent to:
Palm trees Bolschetz
Owner: Matthias Bolschetz
Tel: +49 (0) 8531 1598
Mobile +49 171 80 60 645
Fax: +49 (0) 8531 2489347
E-mail .: firstname.lastname@example.org
UST-ID No .: DE 813 144 701
TAX NO .: 153/206/31324
Plant Passport Registration No .: DE-BY-122238
By contrast, the right of withdrawal does not apply in the exceptional cases regulated by law, in particular
• for contracts, for the delivery of goods made to customer specifications, or
• for goods that are clearly tailored to the personal needs of the customer, or
• for goods that are not suitable for return due to their nature, or
• on delivery of audio or video recordings or software, provided that the delivered data carrier has been unsealed by the customer.
consequences of Withdrawal
In the case of an effective cancellation, the services already received must be returned and any benefits (interest) incurred must be surrendered.
You have to bear the costs of the return, if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed 40 Euros. Otherwise, the return is free for you. Transportable items are to be returned at our risk.
End of revocation
The right of withdrawal is gem. §312 d paragraph 4 no. 1 BGB is not for the supply of goods that are made to customer specifications or are clearly tailored to personal needs or due to their nature are not suitable for return or spoil quickly or their expiration date would be exceeded.